Warranty Coordinator
Company: DUNHAM-BUSH USA LLC
Location: Homestead
Posted on: October 19, 2024
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Job Description:
Description: Key Duties/Responsibilities: - Process warranty
claims and assist customers throughout the claims process,
including data collection from technicians and Regional Service
Managers. - Report to the Sr. Warranty Manager, tracking warranty
claims on HVAC equipment and notifying the Quality team of
potential repeat issues. - Understand Dunham-Bush's standard
warranty coverage and shipping policies for warranty parts. -
Facilitate the return of warranty parts for RMA with the logistics
team. - Collaborate with counterparts in Malaysia and China to
process warranty claims. - Prioritize warranty claims based on
customers' needs and urgency. - Use Excel, Word, and Oracle J D
Edwards ERP system for warranty orders, with strong file management
skills and HVAC knowledge.Required qualifications: - Basic computer
skills, including familiarity with Oracle. - Strong communication
and interpersonal skills, with effective verbal and written
communication abilities. - Positive attitude and professional
demeanor. - Excellent organizational and follow-up skills. -
Ability to work independently and handle tasks under occasional
pressure or deadlines. - Must have a record of good attendance and
attention to detail. - Experience in warranty processes and service
coordination, including handling claims and customer interactions.
- High School Diploma or equivalent. - 3-5 years of experience in
commercial HVAC or plumbing services. - Understanding of the
refrigeration cycle and its components, including chillers and
rooftop units' operation and startup.Benefits: -
Medical/Dental/Vision Insurance - 401K Retirement Plan - PTO after
the 90-day period - Life Insurance and Long-Term Disability 100%
paid by the company - Nine paid holidays set by the
company.Dunham-Bush is an equal opportunity employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.We are a
Drug-Free Workplace; employment subject to passing a drug
test.Requirements:
PI279a7e6dbc25-37248-35824941
Keywords: DUNHAM-BUSH USA LLC, Country Club , Warranty Coordinator, Professions , Homestead, Florida
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