Field Service Representative I

Company: Solventum
Location: Pompano Beach
Posted on: October 2, 2024

Job Description:

Field Service Representative I Orlando, FL

We are seeking a highly skilled Field Service Representative to join our team in Orlando, FL. This role requires a strong customer service focus, excellent communication skills, and the ability to work independently in a fast-paced environment.

**Job Summary**

As a Field Service Representative, you will be responsible for delivering exceptional customer service to our healthcare clients, ensuring the timely delivery, pickup, and maintenance of medical device equipment. You will work closely with customers to understand their needs and provide solutions that meet their expectations.

**About Solventum**

Solventum is a leading provider of innovative healthcare solutions, dedicated to improving lives through better, smarter, and safer healthcare. Our team is passionate about delivering exceptional customer service and creating a positive impact on the lives of our customers and patients.

**Responsibilities**

--- Deliver exceptional customer service to healthcare clients, ensuring timely delivery, pickup, and maintenance of medical device equipment
--- Interface with customers daily to understand their needs and provide solutions that meet their expectations
--- Build, cultivate, and maintain superior customer relationships
--- Prepare medical equipment for patient use, including disinfection, quality control testing, and transportation to and from customer locations
--- Utilize a company-provided vehicle to travel to customer locations
--- Collaborate with customers to resolve service and product inquiries in a timely and effective manner
--- Load and unload medical equipment from company vehicles
--- Organize and execute assigned work tasks to effectively and efficiently meet customer communicated timeframes for service
--- Maintain a clean and safe working environment
--- Track inventory control on assets, parts, disposables, and supplies
--- Locate missing and misplaced equipment as needed
--- Assist customers in the research and due diligence searches for missing and misplaced medical equipment within customer locations or the service environment

**Requirements**

--- High School Diploma/GED or higher
--- Minimum 1 year of work experience in a customer-facing or service-related field
--- Current, valid Driver's License
--- Ability to work non-traditional work schedule, including extended hours and on-call duties
--- Ability to meet physical requirements of the position through fitness testing
--- Experience with Microsoft Office and iO applications
--- Demonstrated ability to communicate effectively, both verbally and in writing, as well as time management and prioritization skills

**Work Environment**

--- Onsite In-Service Territory
--- May include up to 10% domestic travel, including potential for meetings or other business functions that require commercial air travel

**Compensation**

--- The expected compensation range for this position is $43,907 - $53,664, which includes base pay plus variable incentive pay, if eligible.

--- This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience.

--- In addition, this position may be eligible for a range of benefits, including Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.

Keywords: Solventum, Country Club , Field Service Representative I, IT / Software / Systems , Pompano Beach, Florida